How
Here you will find answers to the questions we receive most frequently. Of course, you can always write to us if you have any questions. Simply send us an email to support@valdad.com or use our contact form:
Our bracelets are made of high-quality leather. The engraved beads of the bracelets are made of stainless steel.
The most popular option for engraving is to choose the names of your loved ones. Of course, we can also engrave other things (e.g., dates or symbols).
The maximum length for an engraved bead is 10 characters.
Wir empfehlen, das Armband vor dem Schwimmen oder Duschen abzulegen, da Wasser die Lebensdauer beeinträchtigen kann.
Yes - you can adjust your order until 11:59 PM on the same day. For orders placed after 8:00 PM, it's 11:59 PM the following day
Shipping is free for orders over €40. For orders under €40, we charge €3.99 for shipping.
We aim to process all orders within one day.
Please note that our bracelets are personalized products. Therefore, we are unfortunately unable to exchange or take back your bracelet. To accommodate you in this situation, you can order a bracelet from us with an additional discount - simply contact our support team!
After processing your order, the delivery takes approximately 4 - 7 business days.
Yes! We will send you an email when we process your order and another email as soon as your order is shipped.
Melde defekte Artikel über unser Kontaktformular und gib alle Informationen vollständig und wahrheitsgemäß an. Beschreibe den Schaden kurz und lade unbedingt Fotos davon hoch.
Wenn du einen falschen Artikel erhalten hast, nutze bitte unser Kontaktformular. Gib alle Informationen sorgfältig an und lade ein Bild des fehlerhaften Artikels hoch.
Bitte nutze unser Kontaktformular und gib uns alle relevanten Details. Füge auch ein Bild der leeren Verpackung hinzu, auch wenn dies ungewöhnlich erscheinen mag.